Code of Practice for Pastoral Care

Manaaki Akonga

We are committed to the care of our students. You can expect a safe, respectful, and inclusive learning environment, with genuine support for your wellbeing throughout your studies. If something isn’t right, a clear complaints process is in place, aligned with NZQA requirements.

He kaihaina a Te Wānanga Amorangi ki Ngā Tikanga Mahi Mātauranga (Te Manaaki i Ngā Ākonga Mātauranga Matua me Ēra o Tāwāhi) 2021.

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Code of Practice

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Caring for our learners

Manaaki Akonga

Laidlaw College is a signatory to The Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021.

He kaihaina a Te Wānanga Amorangi ki Ngā Tikanga Mahi Mātauranga (Te Manaaki i Ngā Ākonga Mātauranga Matua me Ēra o Tāwāhi) 2021.

The Code

Te Ture

The Code sets clear expectations for learner safety and wellbeing in tertiary education in New Zealand. Under the Code, it is Laidlaw’s responsibility to help our learners be:

Nā ngā kawatau mārakerake o te Ture ngā ākonga e whakaruruhautia ai, e hauora ai, i te ao mātauranga, i Aotearoa. I raro i te Ture, he haepapa tō Te Wānanga Amorangi kia āwhinatia ā mātou ākonga kia: 

  • Safe, physically and mentally
  • Haumaru ai ā-tinana, ā-hinengaro 
  • Respected and accepted for who they are
  • Whakautea ai, ā, kia whai wāhi ai ia i tōna ake mana 
  • Supported in their learning and wellbeing
  • Tautokohia ai i āna ako, i tōna hauora 
  • Connected with their social and cultural networks
  • Hono ai ki ōna taha whānau, ki ōna hononga ahurea 
  • Able to have their say in decisions about services
  • Āhei ai kia tukua ōna whakaaro e pā ana ki ngā whakatau mō ngā ratonga 

A copy of the Code is available from the New Zealand Qualifications Authority website:

Kei te pae tukutuku o New Zealand Qualifications Authority tētahi kape o te Ture:

Tikanga Mahi Mātauranga (Te Manaaki i Ngā Ākonga Mātauranga Matua me Ēra o Tāwāhi) 2021. 

Know the Code videos

Ngā kiriata e mārama ai ki te Ture

The Code protects domestic tertiary and all international learners in New Zealand.

The videos on this page explain what support learners can expect for their wellbeing and safety while studying in Aotearoa New Zealand.

Learn more about the Code through NZQA’s videos, including:

Akongia tonutia te Ture mā ā NZQA kiriata, tae rā anō ki: 

  • An overview of the Code
  • He tirohanga whānui o te Ture 
  • Accommodation
  • Wharenoho 
  • Mental health
  • Hauora hinengaro 
  • Disability
  • Whaikaha 
  • Learner voice
  • Te reo o te ākonga 
  • Inclusive learning environments
  • Wāhi ako e whakawhāiti ana 
  • An overview for international learners
  • He tirohanga whānui mō ngā ākonga o tāwāhi 
  • Education agents
  • Kaiārahi mātauranga 
  • Enrolments and contracts
  • Ngā whakaurunga me ngā kānataraki 

Ngā kiriata e mārama ai ki te Ture

Laidlaw’s strategic goals – A distinctly Christian community

Ō Te Wānanga Amorangi whāinga rautaki - He hapori Karaitiana e kōhure ana

One of Laidlaw’s strategic goals is to develop a distinctly Christian community for formation and learning. Laidlaw’s current five-year plan outlines strategies to achieve this goal by:

Ko tētahi o ō Te Wānanga Amorangi whāinga rautaki, ko te waihanga i tētahi hapori Karaitiana e kōhure ana mō te auaha, mō te ako. Nā te māhere o ngā tau e rima, o ināianei, ngā rautaki i whakaatu kia tutuki tēnei whāinga mā: 

  • Providing a rich student experience and hospitality tikanga
  • Te tuku i tētahi wheako rangatira mō ngā ākonga, mā ngā tikanga manaakitanga 
  • Developing an integrative and formative community fabric
  • Te waihanga i tētahi kaupapa pāhekoheko, e auaha ana 
  • Providing opportunities to join formational cohorts
  • Te tuku i ngā aheinga ki te hono ki ngā rōpū auaha 
  • Providing strong and supportive pastoral and academic care
  • Te tuku i te tautoko nui, e taupuhipuhi ana ā-hauora, ā-ako. 
  • Developing resources for lifelong discipleship and spiritual formation
  • Te waihanga i ngā rauemi mō te ākongatanga, mō te auaha ā-wairua; mō ake tonu atu. 

Laidlaw’s Self-Review

Te Wānanga Amorangi i āna ritenga ki ngā herenga o te Ture

Each year Laidlaw College reviews its practices against the Code’s requirements and notes steps taken to ensure the best possible learning environment for students. View our most recent self-report here:

I ia tau, ka whakataurite anō a Te Wānanga Amorangi i āna ritenga ki ngā herenga o te Ture, ā, ka rekoatatia ngā whakaritenga kia mīharo ai te wāhi ako mō ngā ākonga. Tirohia tā mātou rīpota hou rawa i kōnei. 

The Academic Registrar and Student Dean, together with relevant Student Experience staff, meet throughout the year to review sections of the Code, and seek to improve our systems in response to the Code’s requirements and identified student needs.

The 2025 self-review process focussed on reviewing the Outcomes of the Code relevant to Laidlaw College’s enrolment of domestic and international learners (over the age of 18):

  • Outcome 1:  A learner wellbeing and safety system
  • Outcome 2:  Learner voice
  • Outcome 3:  Safe, inclusive, supportive and accessible physical and digital learning environments
  • Outcome 4:  Learners are safe and well
  • Outcome 8:  Responding to the distinct wellbeing and safety needs of international tertiary learners
  • Outcome 9:  Prospective international tertiary learners are well informed
  • Outcome 10:  Offer, enrolment, contracts, insurance and visa
  • Outcome 11:  International learners receive appropriate orientations, information and advice
  • Outcome 12:  Safety and appropriate supervision of international tertiary learners

The review process focussed on identifying gaps in Laidlaw’s practice around these outcomes. Areas that require further implementation during 2026 were identified as:

  1. A strategy around lifelong connection to learners to be written.
  1. The updating of our critical incident and emergencies procedures manual to be finalised.
  1. Staff training around diverse learner groups to be included in regular staff meetings.
  1. A Health and Wellbeing Hub on Moodle to be updated with more resources around budgeting services, and outside support agencies.
  1. Keeping students’ contact details updated to be strengthened through regular reminders in student newsletters, and at course selection.
  1. A ‘disability column’ to be added to Ebs reports to enable better communication between Admissions and Student Support.
  1. A written policy on staff doing welfare checks at a student’s home to be developed and included in staff handbooks.
  1. Pastoral interviews to be held with Education and Counselling international applicants applying for 2026 study year.

Ngā Kōamuamu

Kei a Te Wānanga Amorangi tētahi huarahi kōamuamu ōkawa kia whakatikaina ngā raru o ngā ākonga, ahakoa he mea ako, he mea pūtea, he mea whānui rānei. 

Kua whakaatuhia ā mātou whakaritenga i te Wāhanga 5.7 “Grievance Procedures” o tā Te Wānanga Amorangi General Regulations

Critical Incidents and Emergencies

There were no reported critical incidents and emergencies during the review period.