The Student Support Team is part of Laidlaw College’s Student Experience Department, working alongside the Library, IT support, and Student Services teams to provide comprehensive support throughout your academic journey- from enrolment and orientation through to graduation.
Student Experience
Student Support
Have a question about admissions, courses, fees, or campus life? We’re here to help. Fill in the form below and a member of our team will get back to you as soon as possible. Whether you’re a prospective student or a current enrollee, we welcome all enquiries and look forward to supporting your educational journey.
To begin your application process to study at Laidlaw simply create an account in our student portal and begin your application.
We are committed to helping students succeed in their studies by offering personalised academic support, pastoral care, and IT assistance across all study modes, including on-campus, online, and distance learning programmes.
We encourage you to utilise the pastoral support structures of your own church. However, you are very welcome to talk through any personal matters with our Student Dean, Jenny Mackie. She is also able to assist you to access other avenues of support, both here at Laidlaw and with other agencies.
We have staff members specifically tasked with assisting students who have a physical or learning disability and who may need practical or academic support. Fiona Fey is here to both offer support and connect students with those who can give additional support.
Aidan Quayle is an Information Technology Assistant at Laidlaw College. He is onsite at the Henderson Campus on a part-time basis, and is available on Tuesdays and Fridays providing support to all students and staff alike, including distance learning students via phone or email
Our team can help with:
Whether you need help with a specific assignment, want to improve your study skills, or simply need someone to talk to, our team is here to support you.
The Student Support Moodle page offers a range of learning resources designed to help you develop strong academic skills and succeed in your studies. Whether you are new to academic writing or simply want to refresh your skills, you can access our popular “Five Friends” resources, along with guidance on essay writing, academic study skills, and referencing.
Students can also access our Student Support FAQs and How-To Guides, which provide answers to common questions and step-by-step instructions on topics that the Student Support Team is frequently asked about.
These resources are available 24/7 and are a great starting point for finding academic support, study advice, and practical guidance throughout your time at Laidlaw College.
Students are welcome to visit any member of the Student Support Team on the Christchurch or Henderson Campuses during office hours. If no staff member is immediately available, you can arrange an appointment at a time that works for you – this can be done in person or via a phone call or video conference call.
For Distance Learning students, support is just as accessible through email, Microsoft Teams Chat, or virtual appointments, and phone calls ensuring you can access the help you need wherever you are studying.
Our friendly and experienced support staff are here to help. Feel free to reach out to any member of the team with questions, concerns, or support needs—we are committed to helping you thrive throughout your time at Laidlaw College.
Fia is a Student Experience Advisor at Laidlaw College, providing dedicated academic and pastoral support to our Distance Learning and Pasifika students as they journey from enrolment through to graduation. She brings warmth and care to this role, walking alongside students at every step of their study journey. Fia completed...
Fiona is Co-Lead of the Student Experience team, supporting applicants and students throughout their study journey, from initial enquiries right through to graduation. Her primary responsibility is leading the Student Support team to ensure students receive holistic support at every stage of their studies. Fiona is the go-to advisor for...
Jenny is Laidlaw College's Alumni Coordinator and also serves as Student Dean at the Auckland campus. Her focus is on supporting the success of students, offering a friendly ear and pastoral care to those who come on-site to study. Jenny works alongside the student leadership team to plan events —...
Joanna Oh supports students from enrolment to graduation, both on campus and studying at a distance. Based between Te Wāhi Maīoha (Henderson welcome pod) and the Henderson library, she helps with academic questions, pastoral care, and finding resources. Originally from South Korea, Joanna grew up in Tauranga with time in...
Mele sits at the front desk of the Christchurch campus, where she carries out daily operational and administrative tasks for the campus, as well as welcoming all students, staff, and visitors with a smile as they walk through the front doors. She also works alongside the student leadership team to...
Rowena supports students as they come to grips with the requirements of academic study, working with individuals or small tutorial groups on everything from time management and study planning to research, resourcing, and shaping an academic essay. She helps unravel two questions that trouble every student: “What does this question...
Fiona is Co-Lead of the Student Experience team, supporting applicants and students throughout their study journey, from initial enquiries right through to graduation. Her primary responsibility is leading the Student Support team to ensure students receive holistic support at every stage of their studies. Fiona is the go-to advisor for...
Rowena supports students as they come to grips with the requirements of academic study, working with individuals or small tutorial groups on everything from time management and study planning to research, resourcing, and shaping an academic essay. She helps unravel two questions that trouble every student: “What does this question...
